Refund policy

Returns & Refunds

We have a 15-day policy for eligible items, which means you have 15 days after receiving your order to contact us regarding a return or issue.

To initiate a request, please email us at hello@blissandbride.com with your order number and details.

Non-Returnable Items

Because many of our products are made-to-order or personal in nature, the following items are non-returnable:

  • Personal care and beauty products

  • Opened or used items

  • Made-to-order or personalized products

  • Digital products and downloadable files

  • Gift cards

  • Sale items

We do not accept physical returns shipped to our office.

Damages, Defects & Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@blissandbride.com

Include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

If approved, we will offer a replacement or refund at no additional cost.
In most cases, you will not be required to return the item.

Exchanges

We do not offer direct exchanges.
If a replacement is approved, it will be processed for you directly.
Otherwise, you may place a new order.

European Union Customers — 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days in accordance with EU consumer protection laws.

However, this right does not apply to:

  • Sealed personal care products once opened

  • Made-to-order or personalized items

  • Digital products

Please contact hello@blissandbride.com before taking any action so we can advise you on eligibility.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days of approval.
Please note that banks and credit card providers may take additional time to post the refund.

If more than 15 business days have passed since approval, contact us at hello@blissandbride.com